Last updated: April 11, 2026
These Terms and Conditions (“Terms”) set out the rules that apply to your use of the website https://acouplegreatmovers.com (the “Site”) and the moving and related services (the “Services”) offered by A Couple Great Movers (“we”, “us”, or “our”). Accessing or using the Site or our Services in any way means you have read and accepted these Terms in full.
1. Use of the Site
To use the Site and Services, you must be at least 18 years of age and legally capable of entering into binding agreements.
You agree to submit accurate, truthful, and up-to-date information whenever you request a quote, schedule a move, or complete any form on the Site. You are solely responsible for maintaining the confidentiality of any account credentials and for all actions taken under your name or contact details.
We reserve the right, at our sole discretion, to decline service, revoke Site access, or cancel a booking if we determine that these Terms have been violated or that the Site or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
Any quote or estimate provided by A Couple Great Movers is calculated based on the information you furnish to us, including your inventory, property access, distances involved, and any special requirements you disclose.
Estimates are not guaranteed and may be revised if the actual conditions on moving day differ materially from what was originally described. The amount charged will correspond to the services actually rendered.
Confirming a booking may require a deposit or payment authorization. Full payment terms, cancellation conditions, and other specific requirements will be detailed in your booking confirmation or a separate service agreement. It is your responsibility to review all information carefully and to inform us without delay if anything requires correction.
3. Customer Responsibilities
By booking our Services, you agree to the following obligations:
- Ensure all items are appropriately packed and ready for transport prior to the crew’s arrival, unless packing has been expressly included in your booked services.
- Provide clear, safe, and unobstructed access to both the origin and destination properties, including parking arrangements, elevator reservations, stairwell access, and any required permits or building approvals.
- Inform us in advance of any items that are fragile, high in value, oversized, or require special handling procedures.
- Adhere to all laws, local regulations, and building policies applicable to the move.
- Confirm that you are the legal owner of all items being transported or that you hold documented authorization from the owner to arrange and approve their movement.
4. Exclusions and Prohibited Items
We retain the right to decline transportation of specific categories of items, including but not limited to:
- Hazardous, flammable, explosive, or chemically reactive materials
- Controlled substances or items prohibited under applicable law
- Perishable goods, live animals, or live plants, unless prior written agreement has been made
Should prohibited items be included in your shipment without our prior knowledge or consent, you will bear full responsibility for any resulting damages, regulatory fines, or penalties incurred.
5. Payment Terms
Payment requirements are those specified in your estimate or booking confirmation. Unless otherwise established in writing, a deposit is generally collected prior to the move date, with any remaining balance due upon completion of the Services.
Additional charges may apply for services or conditions that fall outside the original scope of the quote, including but not limited to extra labor, additional stops, extended waiting periods, long carries, stair carries, or significant changes to your inventory.
In the event that payment is not received when due, we reserve the right to apply late fees and, where permitted by law, to withhold delivery of your goods until all outstanding amounts have been settled in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice requirements and applicable fees outlined in your estimate, booking confirmation, or our cancellation policy at the time of booking.
Cancellations or changes submitted with insufficient notice may result in partial or full forfeiture of any deposit paid, as well as additional charges to recover costs already incurred.
In situations beyond our reasonable control — including severe weather, hazardous road conditions, or equipment failure — we may find it necessary to cancel or postpone a scheduled move. We will notify you as promptly as possible and cooperate with you to identify a workable alternative date or arrangement.
7. Liability for Loss or Damage
Our responsibility for any loss of or damage to your belongings during transit is limited to the extent permitted by applicable law and by the specific terms contained in your estimate or bill of lading.
Upon delivery, you are required to inspect all items and record any visible damage on the delivery receipt before the crew departs. Any concealed damage must be reported to us in writing within the timeframe specified in your service documentation.
The scope of our liability may also vary depending on the valuation coverage option selected at the time of booking. Enhanced protection options may be available for purchase. We are not responsible for damage arising from circumstances outside our reasonable control, including natural disasters, extreme weather events, or pre-existing defects in your property or goods.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We shall not be held responsible for any indirect, incidental, consequential, special, or punitive damages of any kind, including lost revenue, lost data, or disruption to business operations.
- Our total cumulative liability arising under these Terms or in connection with any specific Service shall not exceed the total amount you paid to A Couple Great Movers for the move or service from which the claim originates.
Nothing in these Terms is intended to restrict or exclude any liability that cannot lawfully be limited or waived under applicable law.
9. Intellectual Property
All materials appearing on https://acouplegreatmovers.com, including but not limited to written content, graphics, logos, images, and software, are the exclusive property of A Couple Great Movers or its respective licensors and are protected under applicable intellectual property legislation. Reproduction, modification, redistribution, or creation of derivative works based on any part of the Site requires our explicit prior written approval.
10. Privacy
Your use of the Site and Services is further governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of your agreement with us. By using https://acouplegreatmovers.com, you confirm that you have read our Privacy Policy and agree to its terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state where A Couple Great Movers is primarily based, without application of any conflict of laws provisions.
In the event of a disagreement arising from or related to these Terms or the Services provided, we ask that you first attempt to resolve the matter informally by contacting us at [email protected] or by calling . Should informal resolution not be achievable, any legal proceedings shall be brought exclusively before the state or federal courts in our primary jurisdiction, and you hereby consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may modify these Terms at any time. Revised versions will be published at https://acouplegreatmovers.com with an updated “Last updated” date. If you continue to use the Site or our Services after updated Terms have been posted, you are deemed to have accepted those changes.
13. Contact Information
For any questions or concerns regarding these Terms, you are welcome to reach us through the following channels:
- Via the contact form on https://acouplegreatmovers.com
- By phone:
- By email: [email protected]